FAQ

HOW LONG BEFORE CAN I RECEIVE MY ORDER?

The processing time for orders is 24 hours. Our products available for sale are finished products and ready to go. We ship from our location in Massachusetts. Once your order has been shipped, typical delivery time within the United States is 2-4 business days using USPS Priority Mail. *Please keep in mind that during holidays these times may vary.

HOW MUCH IS SHIPPING?

Shipping Charges are as follows:

$8 flat fee (free shipping over $45 use code MWSHIP45) for domestic, all states within the USA including P.O./APO/FPO addresses. *At this time we do not ship internationally.

HOW OFTEN DO YOU RESTOCK OR ADD NEW SCENTS / FRAGRANCES ?

We like to update Sunday evenings with new inventory ready to ship out.

CAN I RETURN OR EXCHANGE MY ORDER?

Unfortunately all sales are final. In the event your order arrives damaged or incorrect please contact us at customerservice@metrowestwaxmelts.com

WHAT DO THE WAX MELTS SCENTS OR FRAGRANCES SMELL LIKE?

Please check out our fragrance flyer found here or see individual products details page.

WHAT KIND OF WAX DO YOU USE?

We currently use a soy blend wax *Please note we try to perfect our craft and provide you with the best quality products. Our wax blends may change and or contain , apricot wax, beeswax , coconut or paraffin wax.

DO YOU OFFER CUSTOM OR SPECIAL ORDERS?

We at MetroWest Wax Melts aim to please. For wholesale, bulk, or custom purchases please reach out to us at customerservice@metrowestwaxmelts.com